Lesson plan

Hospital operations and capacity products

Use Moraph's hospital operations products to see capacity and patient flow, schedule operating rooms and on-call physicians, plan home health visits with EVV, prepare telehealth patients and receive ambulance pre-arrival data.

Back to the course

Product: Hospital Command Center Dashboard
Level: Practitioner
For: Users, Administrators
Total time: 2 hr 39 min
Lessons: 14 in 3 modules
Assessments: 4

Course objectives

Read the bed board, ED boarding and expected discharge views, and record discharge barriers, huddle actions and surge level changes correctly
Prepare for ambulance arrivals from pre-arrival records, record activation decisions and confirm patient matches
Respond to block release suggestions, use case duration estimates and prepare evidence for an allocation review
Build and maintain on-call schedules from department rules, handle swaps and answer point-in-time call questions
Publish home health schedules and routes, re-plan after cancellations and resolve EVV exceptions with reason codes and approval
Work a telehealth readiness queue so patients reach the clinician with forms, consents, payment and a working device
Decide which problems belong to Moraph Support and which belong to your own teams, vendors or policy owners

Before the course

You have completed Moraph Foundations, or you already know how to sign in to Moraph Apps and work with records, stages and comments
You work in, or support, hospital operations, perioperative services, medical staff services, home health, ambulatory telehealth or emergency services
Your organization uses, or is implementing, at least one of the products in this course

Module 1: Capacity, flow and the emergency front door (40 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Seeing hospital capacity in one view	Reading 10 min	Read the bed board, ED boarding and transfer views and explain where their data comes from Explain what a threshold highlight means and who can change thresholds Recognize when the dashboard and the EHR disagree, and what to do about it	Reading
Discharge barriers, huddles and surge levels	Reading 12 min	Record, assign, work and clear a discharge barrier with the right owner and level of detail Run a capacity huddle that leaves a record of actions with owners and due times Propose and confirm a surge level change following your surge plan	Reading
Ambulance pre-arrival data	Reading 12 min	Use the incoming board and pre-arrival record to prepare for an arriving unit Record a team activation decision and explain why highlighting is not a decision Confirm a patient match on arrival and follow up a missing run report	Reading
Module 1 knowledge check	Assessment 6 min	Check your understanding of capacity views, discharge barriers, surge levels and ambulance pre-arrival data	5 questions · pass mark 70% · unlimited attempts

Module 2: Operating rooms and on-call schedules (43 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Block utilization and release	Reading 12 min	Explain how block utilization is calculated and why one agreed definition matters Respond to a release suggestion with a release, partial release or keep, and a reason Offer released time to the waitlist and record whether it was rebooked	Reading
Duration estimates, room fit and allocation reviews	Reading 11 min	Use a case duration estimate, its range and its case count to make a booking decision Check tomorrow's room fit and flag likely overruns Describe how an allocation change is modeled, decided and published	Reading
On-call schedules and the call list	Reading 14 min	Explain how department rules, protected rules and fairness weights shape a proposed schedule Resolve a rule conflict and process a swap with the right approvals Find who is on call now, or at a past date and time, from the published call list	Reading
Module 2 knowledge check	Assessment 6 min	Check your understanding of block release, duration estimates, allocation reviews and on-call scheduling	5 questions · pass mark 70% · unlimited attempts

Module 3: Home health and telehealth intake (1 hr 16 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Home health schedules and routes	Reading 11 min	Review and publish a proposed home health schedule and routes Handle a same-day cancellation or urgent visit with a proposed re-plan Use the live visit board to act on late and missed visits	Reading
Electronic visit verification and exceptions	Reading 12 min	Name the six EVV data elements and how the clinician app captures them Correct an EVV exception with a state reason code, a note and a separate approver Tell apart problems for Moraph Support, the state aggregator, your billing vendor and your own IT team	Reading
Preparing telehealth patients in the virtual waiting room	Reading 12 min	Work the readiness queue and decide what each not-ready patient needs Help a patient through a failed device test without seeing information you don't need Explain how payments, eligibility and consents are handled and who approves exceptions	Reading
Practical: plan a busy morning	Practical exercise 15 min	Decide the right action, owner and record for each problem in a realistic morning Separate problems for Moraph Support from those for your own teams, vendors or the state	Practical exercise with a checklist
Module 3 knowledge check	Assessment 6 min	Check your understanding of home health scheduling, EVV and telehealth intake	5 questions · pass mark 70% · unlimited attempts
Final assessment	Assessment 20 min	Show that you can apply what you learned across all six hospital operations products	12 of 18 questions · pass mark 80% · 3 attempts

Completing the course

Every lesson must be completed: reading lessons are marked complete by the learner, exercises when every checklist item is confirmed, and assessments only when passed. Completing the course issues a certificate of completion with a verification code.