Skip to content

Moraph for clients

Sign in

Hospital Command Center Dashboard

Hospital operations and capacity products

Use Moraph's hospital operations products to see capacity and patient flow, schedule operating rooms and on-call physicians, plan home health visits with EVV, prepare telehealth patients and receive ambulance pre-arrival data.

Practitioner2 hr 39 min14 lessonsFor Users, AdministratorsCertificate of completion

Lesson plan (printable)

About this course

This course teaches you to use six Moraph products that keep a hospital and its services running: the Hospital Command Center Dashboard, Ambulance Run Data Sync, the Surgical Block Scheduling Optimizer, Physician On-Call Scheduling, the Home Health Logistics Planner, and Virtual Waiting Room & Intake. Each product brings information from systems you already run into one place, highlights what needs attention, and records who decided what and why.

One idea runs through the whole course: the products support decisions, they don't make them. Your bed managers place patients, your charge nurses activate teams, your committee allocates block time, your chiefs approve schedules and your managers approve corrections. You will learn what each product shows, what each role can do, and how to keep the record accurate, using fictional examples throughout.

What you’ll be able to do

  • Read the bed board, ED boarding and expected discharge views, and record discharge barriers, huddle actions and surge level changes correctly
  • Prepare for ambulance arrivals from pre-arrival records, record activation decisions and confirm patient matches
  • Respond to block release suggestions, use case duration estimates and prepare evidence for an allocation review
  • Build and maintain on-call schedules from department rules, handle swaps and answer point-in-time call questions
  • Publish home health schedules and routes, re-plan after cancellations and resolve EVV exceptions with reason codes and approval
  • Work a telehealth readiness queue so patients reach the clinician with forms, consents, payment and a working device
  • Decide which problems belong to Moraph Support and which belong to your own teams, vendors or policy owners

Skills you’ll gain

  • Hospital capacity and patient flow
  • Operating room block management
  • Physician on-call scheduling
  • Home health routing and electronic visit verification
  • Telehealth intake and readiness
  • EMS pre-arrival data handling

Before you start

  • You have completed Moraph Foundations, or you already know how to sign in to Moraph Apps and work with records, stages and comments
  • You work in, or support, hospital operations, perioperative services, medical staff services, home health, ambulatory telehealth or emergency services
  • Your organization uses, or is implementing, at least one of the products in this course
  • Recommended first: Moraph foundations: technology for high-stakes work

Syllabus

3 modules · 9 readings · 1 practical exercise · 4 assessments

  1. Module 1Capacity, flow and the emergency front door

    1. Reading: Seeing hospital capacity in one viewReading · 10 min
    2. Reading: Discharge barriers, huddles and surge levelsReading · 12 min
    3. Reading: Ambulance pre-arrival dataReading · 12 min
    4. Assessment: Module 1 knowledge checkAssessment · 6 min

  2. Module 2Operating rooms and on-call schedules

    1. Reading: Block utilization and releaseReading · 12 min
    2. Reading: Duration estimates, room fit and allocation reviewsReading · 11 min
    3. Reading: On-call schedules and the call listReading · 14 min
    4. Assessment: Module 2 knowledge checkAssessment · 6 min

  3. Module 3Home health and telehealth intake

    1. Reading: Home health schedules and routesReading · 11 min
    2. Reading: Electronic visit verification and exceptionsReading · 12 min
    3. Reading: Preparing telehealth patients in the virtual waiting roomReading · 12 min
    4. Practical exercise: Practical: plan a busy morningPractical exercise · 15 min
    5. Assessment: Module 3 knowledge checkAssessment · 6 min
    6. Assessment: Final assessmentAssessment · 20 min

What completion gives you

Complete every lesson and pass each assessment to complete the course. You then get a completion record in My learning, and a certificate of completion you can print or share, with a code anyone can check at academy.moraph.com/verify.

Completion is not certification

Course completion records and certificates of completion show that a person completed a Moraph Academy course. They are not a Moraph certification (which needs the certification exam), a professional license or an accreditation, and they do not authorize anyone to configure, operate, resell or support Moraph products on Moraph’s or anyone else’s behalf.

Course updates

  • Version 1 · · First version.