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Moraph Certified Administrator: certification training

Prepare for the Moraph Certified Administrator exam with a condensed review of the four required courses, worked scenarios, knowledge checks and a practice exam.

Practitioner1 hr 35 min13 lessonsFor Administrators, Support teams, Implementation partnersCertificate of completion

Lesson plan (printable)

About this course

This course prepares you for the Moraph Certified Administrator exam. It explains what the certification covers, how the adaptive exam works and how it is scored, and then reviews the four required courses in condensed form: Moraph Portal for administrators, Administering Moraph software products, Working with Moraph managed platforms and Supporting Moraph products. Each review lesson works through scenarios the way the exam does, by asking what you would do and then explaining why.

Use this course alongside the required courses, not instead of them. Start with module 1 to plan your preparation, go back to any required course where the review shows a gap, and use the knowledge checks and the practice exam to see where you stand. The practice exam is for practice only and doesn't count towards the certification; when you're ready, take the certification exam itself.

What you’ll be able to do

  • Explain what the Moraph Certified Administrator certification covers and how its adaptive exam routes and scores you
  • Build a study plan that maps each required course to the topics you need to review
  • Apply the rules for Portal roles, product access, workspace configuration, Work API keys and change control to realistic scenarios
  • Route requests, changes, incidents and decisions in a managed platform service to Moraph, the vendor or your own organization
  • Triage a reported problem, choose its severity and write a ticket that contains what Moraph needs and nothing it must not receive
  • Check your readiness with knowledge checks and a practice exam drawn from all four required courses

Skills you’ll gain

  • Portal administration
  • Workspace configuration
  • Roles and access reviews
  • Managed platform governance
  • Support triage

Before you start

  • A free Moraph account
  • Completion of, or familiarity with, the required courses for the certification

Syllabus

4 modules · 9 readings · 1 practical exercise · 3 assessments

  1. Module 1The certification and the exam

    1. Reading: What the certification coversReading · 5 min
    2. Reading: How the adaptive exam works and is scoredReading · 6 min
    3. Reading: Planning your preparationReading · 6 min
    4. Reading: Exam-day strategyReading · 5 min

  2. Module 2Review: the Portal and product administration

    1. Reading: Review: people and access in the Moraph PortalReading · 7 min
    2. Reading: Review: workspace configuration and change controlReading · 7 min
    3. Reading: Review: access reviews, Activity and Work API keysReading · 6 min
    4. Assessment: Module 2 knowledge checkAssessment · 6 min

  3. Module 3Review: managed platforms and first-line support

    1. Reading: Review: working with managed platformsReading · 7 min
    2. Reading: Review: triage, severity and ticketsReading · 8 min
    3. Practical exercise: Practical: route an administrator's weekPractical exercise · 6 min
    4. Assessment: Module 3 knowledge checkAssessment · 6 min

  4. Module 4Practice exam

    1. Assessment: Practice examAssessment · 20 min

What completion gives you

Complete every lesson and pass each assessment to complete the course. You then get a completion record in My learning, and a certificate of completion you can print or share, with a code anyone can check at academy.moraph.com/verify.

Completion is not certification

Course completion records and certificates of completion show that a person completed a Moraph Academy course. They are not a Moraph certification (which needs the certification exam), a professional license or an accreditation, and they do not authorize anyone to configure, operate, resell or support Moraph products on Moraph’s or anyone else’s behalf.

Course updates

  • Version 1 · · First version.