Lesson plan

Moraph Certified Administrator: certification training

Prepare for the Moraph Certified Administrator exam with a condensed review of the four required courses, worked scenarios, knowledge checks and a practice exam.

Back to the course

Product: Moraph account
Level: Practitioner
For: Administrators, Support teams, Implementation partners
Total time: 1 hr 35 min
Lessons: 13 in 4 modules
Assessments: 3

Course objectives

Explain what the Moraph Certified Administrator certification covers and how its adaptive exam routes and scores you
Build a study plan that maps each required course to the topics you need to review
Apply the rules for Portal roles, product access, workspace configuration, Work API keys and change control to realistic scenarios
Route requests, changes, incidents and decisions in a managed platform service to Moraph, the vendor or your own organization
Triage a reported problem, choose its severity and write a ticket that contains what Moraph needs and nothing it must not receive
Check your readiness with knowledge checks and a practice exam drawn from all four required courses

Before the course

A free Moraph account
Completion of, or familiarity with, the required courses for the certification

Module 1: The certification and the exam (22 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
What the certification covers	Reading 5 min	Describe what the Moraph Certified Administrator certification shows about you Name the four required courses and the skills the certification covers Decide whether the certification fits your role	Reading
How the adaptive exam works and is scored	Reading 6 min	Explain how the exam routes you between easy, medium and hard sections Calculate an adaptive exam score from the points earned in each section Describe the rules on attempts, repeated questions and your own work	Reading
Planning your preparation	Reading 6 min	Map each required course to the topics the exam is most likely to test Use knowledge checks and the practice exam to find and close gaps Plan your study around your own role and experience	Reading
Exam-day strategy	Reading 5 min	Read scenario questions for the detail that decides the answer Handle "choose all that apply" questions accurately Prepare practically for an unproctored, adaptive exam	Reading

Module 2: Review: the Portal and product administration (26 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Review: people and access in the Moraph Portal	Reading 7 min	Recall what each organization role and product role can do Apply the rules for invitations, join requests, disabling, removing and two-step verification Manage product access within licensed seats and share documents safely	Reading
Review: workspace configuration and change control	Reading 7 min	Recall which workspace choices are permanent and which can change later Apply stage categories and the Allowed moves grid to a procedure Take a configuration change through change control and judge go-live readiness	Reading
Review: access reviews, Activity and Work API keys	Reading 6 min	Apply the three layers of access, least privilege and separation of duties Run an access review with the right people acting on each finding Create, rotate and revoke Work API keys safely, and trace changes in Activity	Reading
Module 2 knowledge check	Assessment 6 min	Check your understanding of Portal roles, product access and seats Check your understanding of workspace configuration, access reviews and Work API keys	6 questions · pass mark 70% · unlimited attempts

Module 3: Review: managed platforms and first-line support (27 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Review: working with managed platforms	Reading 7 min	Recall what the vendor, Moraph and your organization each own in a managed platform service Apply the rules for baselines, exceptions and change requests Route incidents and vendor outages, and use service reviews, licensing and exit correctly	Reading
Review: triage, severity and tickets	Reading 8 min	Work through the five-step triage routine and decide whether to fix, route or raise a ticket Choose a severity from impact, scope, workaround and data exposure Write a product ticket that includes what Moraph needs and leaves out what it must not receive	Reading
Practical: route an administrator's week	Practical exercise 6 min	Apply rules from all four required courses to one realistic set of events Decide for each event who acts, by which route, and in what order	Practical exercise with a checklist
Module 3 knowledge check	Assessment 6 min	Check that you can route requests, changes, incidents and decisions in a managed platform service Check that you can triage a problem, choose its severity and decide what goes in a ticket	6 questions · pass mark 70% · unlimited attempts

Module 4: Practice exam (20 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Practice exam	Assessment 20 min	Practice answering exam-style questions drawn from all four required courses Find the courses and topics you need to review before the certification exam	20 of 40 questions · pass mark 80% · unlimited attempts

Completing the course

Every lesson must be completed: reading lessons are marked complete by the learner, exercises when every checklist item is confirmed, and assessments only when passed. Completing the course issues a certificate of completion with a verification code.