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Moraph Certified Associate: certification training

Prepare for the Moraph Certified Associate exam with a condensed review of the five required courses, worked scenarios, knowledge checks and a 20-question practice exam.

Foundation1 hr 33 min13 lessonsFor Users, Administrators, Implementation partners, Support teamsCertificate of completion

Lesson plan (printable)

About this course

This course helps you prepare for the Moraph Certified Associate exam. It explains how the certification and its adaptive exam work, then reviews what the five required courses teach: Moraph foundations, Getting started with your Moraph account, Using Moraph Apps day to day, Working with Moraph Support, and Security, privacy and compliance with Moraph. Each review lesson condenses the key rules and procedures, points out common traps, and works through realistic scenarios.

Use it alongside the required courses, not instead of them. Start with the first module to plan your preparation, go back to a required course whenever a knowledge check shows a gap, and take the practice exam until you pass it comfortably. The practice exam doesn't count towards certification; when you're ready, take the real exam from the certification page.

What you’ll be able to do

  • Explain what the Moraph Certified Associate certification covers and how the adaptive exam routes and scores you
  • Plan your preparation across the five required courses and go into the exam with a clear strategy
  • Choose the right Moraph site, contact or route for a realistic question, problem or request
  • Keep your Moraph account secure, do everyday work in Moraph Apps correctly and raise support tickets at the right severity
  • Describe Moraph's assurance, privacy and responsible AI commitments accurately, and the obligations that stay with your organization
  • Check your readiness with knowledge checks and a practice exam that explains every answer

Skills you’ll gain

  • Moraph platform fundamentals
  • Account security
  • Everyday use of Moraph Apps
  • Raising and following support tickets
  • Security and compliance basics

Before you start

  • A free Moraph account
  • Completion of, or familiarity with, the required courses for the Moraph Certified Associate certification

Syllabus

5 modules · 8 readings · 1 practical exercise · 4 assessments

  1. Module 1The certification and the exam

    1. Reading: What the certification covers and how the exam worksReading · 6 min
    2. Reading: Planning your preparation and exam dayReading · 6 min

  2. Module 2Review: Moraph foundations

    1. Reading: What Moraph is and how it works around the clockReading · 6 min
    2. Reading: The client platform, routing and how an engagement runsReading · 6 min
    3. Assessment: Knowledge check: Moraph foundationsAssessment · 6 min

  3. Module 3Review: your account, Apps and Support

    1. Reading: Your account and everyday work in AppsReading · 7 min
    2. Reading: Raising and following support ticketsReading · 6 min
    3. Practical exercise: Practical: analyze a busy morningPractical exercise · 5 min
    4. Assessment: Knowledge check: your account, Apps and SupportAssessment · 6 min

  4. Module 4Review: security, privacy and compliance

    1. Reading: Assurance, security practices and where data livesReading · 6 min
    2. Reading: Regulated work, evidence and your obligationsReading · 7 min
    3. Assessment: Knowledge check: security, privacy and complianceAssessment · 6 min

  5. Module 5Practice exam

    1. Assessment: Practice examAssessment · 20 min

What completion gives you

Complete every lesson and pass each assessment to complete the course. You then get a completion record in My learning, and a certificate of completion you can print or share, with a code anyone can check at academy.moraph.com/verify.

Completion is not certification

Course completion records and certificates of completion show that a person completed a Moraph Academy course. They are not a Moraph certification (which needs the certification exam), a professional license or an accreditation, and they do not authorize anyone to configure, operate, resell or support Moraph products on Moraph’s or anyone else’s behalf.

Course updates

  • Version 1 · · First version.