Lesson plan

Moraph Certified Associate: certification training

Prepare for the Moraph Certified Associate exam with a condensed review of the five required courses, worked scenarios, knowledge checks and a 20-question practice exam.

Back to the course

Product: Moraph account
Level: Foundation
For: Users, Administrators, Implementation partners, Support teams
Total time: 1 hr 33 min
Lessons: 13 in 5 modules
Assessments: 4

Course objectives

Explain what the Moraph Certified Associate certification covers and how the adaptive exam routes and scores you
Plan your preparation across the five required courses and go into the exam with a clear strategy
Choose the right Moraph site, contact or route for a realistic question, problem or request
Keep your Moraph account secure, do everyday work in Moraph Apps correctly and raise support tickets at the right severity
Describe Moraph's assurance, privacy and responsible AI commitments accurately, and the obligations that stay with your organization
Check your readiness with knowledge checks and a practice exam that explains every answer

Before the course

A free Moraph account
Completion of, or familiarity with, the required courses for the Moraph Certified Associate certification

Module 1: The certification and the exam (12 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
What the certification covers and how the exam works	Reading 6 min	Describe what the Moraph Certified Associate certification covers and who it is for Explain how the adaptive exam routes you between easy, medium and hard sections Work out an exam score from the points earned in each section	Reading
Planning your preparation and exam day	Reading 6 min	Build a study plan that maps each required course to the topics the exam draws on Use the knowledge checks and practice exam to find and close gaps Apply a clear strategy to scenario questions on exam day	Reading

Module 2: Review: Moraph foundations (18 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
What Moraph is and how it works around the clock	Reading 6 min	Describe what Moraph offers and the industries it serves Tell Moraph software, managed platforms and professional services apart in the Portal Explain Moraph's six business units and how follow-the-sun operations work	Reading
The client platform, routing and how an engagement runs	Reading 6 min	Choose the right Moraph site or contact for a question, problem or request Describe the four engagement models and the seven phases of an implementation Apply change control and the right escalation path in a project and in live service	Reading
Knowledge check: Moraph foundations	Assessment 6 min	Check that you can explain what Moraph offers and how it is organized Check that you can route requests and handle change and escalation correctly	6 questions · pass mark 70% · unlimited attempts

Module 3: Review: your account, Apps and Support (24 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Your account and everyday work in Apps	Reading 7 min	Sign in, recover access and protect your account with two-step verification Explain why a product appears in Apps and what each product role allows Work records, saved views and tasks correctly, including when a product is read-only	Reading
Raising and following support tickets	Reading 6 min	Choose a severity from S1 to S4 from the impact, and know when to call as well Write a ticket that gives the support team what it needs and nothing it shouldn't have Follow a ticket through its statuses, and reopen or replace it correctly	Reading
Practical: analyze a busy morning	Practical exercise 5 min	Decide the right action, route and severity for several account, Apps and Support situations Explain your reasoning the way a scenario question on the exam expects	Practical exercise with a checklist
Knowledge check: your account, Apps and Support	Assessment 6 min	Check that you know the rules for signing in, recovering access and keeping your account secure Check that you can work in Apps and raise and follow tickets correctly	6 questions · pass mark 70% · unlimited attempts

Module 4: Review: security, privacy and compliance (19 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Assurance, security practices and where data lives	Reading 6 min	Describe accurately what is independently audited at Moraph and what is only mapped Explain Moraph's core security practices in plain words Describe Moraph's hosting regions and which source settles where your data is	Reading
Regulated work, evidence and your obligations	Reading 7 min	Explain the cleared support lane, Moraph's responsible AI principle and its privacy commitments Request and handle Moraph's security evidence through the Trust Center Choose the right channel for a vulnerability, a suspected incident or a security question List the obligations that stay with your organization	Reading
Knowledge check: security, privacy and compliance	Assessment 6 min	Check that you can describe Moraph's assurance and security practices accurately Check that you can handle evidence, security reports and your organization's obligations correctly	6 questions · pass mark 70% · unlimited attempts

Module 5: Practice exam (20 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Practice exam	Assessment 20 min	Check your readiness for the Moraph Certified Associate exam across all five required courses Find the topics to review before you take the real exam	20 of 40 questions · pass mark 80% · unlimited attempts

Completing the course

Every lesson must be completed: reading lessons are marked complete by the learner, exercises when every checklist item is confirmed, and assessments only when passed. Completing the course issues a certificate of completion with a verification code.