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Moraph foundations: technology for high-stakes work

Understand what Moraph builds and runs, how the client platform fits together, and how an engagement moves from first conversation to ongoing operations.

Foundation2 hr 6 min13 lessonsFor Users, Administrators, Implementation partners, Support teamsCertificate of completion

Lesson plan (printable)

About this course

Moraph builds its own software for banks, credit unions, health systems, life sciences organizations and public agencies, and it resells, implements and runs the partner platforms around that software. This course explains what that means in practice: what Moraph offers, how the company is organized to look after systems around the clock, and which Moraph site you use for which job.

The last module walks through how an engagement runs, from the first conversation to ongoing operations: the ways organizations buy, the phases of an implementation, what Moraph needs from your side, and how changes and escalations are handled. Commercial terms, service levels and contacts for your own organization are always the ones in your agreement with Moraph, not in this course.

What you’ll be able to do

  • Explain what Moraph does for regulated financial services, healthcare and government organizations
  • Tell the difference between Moraph's own software, the managed platforms around it and professional services
  • Describe how Moraph is organized and how follow-the-sun operations keep client systems looked after around the clock
  • Choose the right Moraph site (Portal, Apps, Support, Docs, Academy, Status or Trust Center) for a given need
  • Describe the four engagement models and the phases an implementation moves through
  • Explain how success is agreed, how changes are approved and how problems are escalated

Skills you’ll gain

  • Moraph service model
  • Client platform navigation
  • Engagement phases
  • Change control
  • Escalation paths

Before you start

  • None. This course is open to anyone who wants to understand how Moraph works.
  • A Moraph client or partner account if you want your progress and completion recorded.

Syllabus

3 modules · 8 readings · 1 practical exercise · 4 assessments

  1. Module 1What Moraph is

    1. Reading: What Moraph doesReading · 9 min
    2. Reading: The whole-stack modelReading · 9 min
    3. Reading: How Moraph is organized and works around the clockReading · 10 min
    4. Assessment: Module 1 knowledge checkAssessment · 6 min

  2. Module 2The Moraph client platform

    1. Reading: The client platform at a glanceReading · 10 min
    2. Reading: Where to go for whatReading · 10 min
    3. Practical exercise: Practical: route a week of requestsPractical exercise · 12 min
    4. Assessment: Module 2 knowledge checkAssessment · 6 min

  3. Module 3How an engagement runs

    1. Reading: Engagement models and how organizations buyReading · 10 min
    2. Reading: The phases of an engagementReading · 12 min
    3. Reading: Working together: roles, success, change and escalationReading · 11 min
    4. Assessment: Module 3 knowledge checkAssessment · 6 min
    5. Assessment: Final assessmentAssessment · 15 min

What completion gives you

Complete every lesson and pass each assessment to complete the course. You then get a completion record in My learning, and a certificate of completion you can print or share, with a code anyone can check at academy.moraph.com/verify.

Completion is not certification

Course completion records and certificates of completion show that a person completed a Moraph Academy course. They are not a Moraph certification (which needs the certification exam), a professional license or an accreditation, and they do not authorize anyone to configure, operate, resell or support Moraph products on Moraph’s or anyone else’s behalf.

Course updates

  • Version 1 · · First version.