Lesson plan

Moraph foundations: technology for high-stakes work

Understand what Moraph builds and runs, how the client platform fits together, and how an engagement moves from first conversation to ongoing operations.

Back to the course

Product: Moraph Portal
Level: Foundation
For: Users, Administrators, Implementation partners, Support teams
Total time: 2 hr 6 min
Lessons: 13 in 3 modules
Assessments: 4

Course objectives

Explain what Moraph does for regulated financial services, healthcare and government organizations
Tell the difference between Moraph's own software, the managed platforms around it and professional services
Describe how Moraph is organized and how follow-the-sun operations keep client systems looked after around the clock
Choose the right Moraph site (Portal, Apps, Support, Docs, Academy, Status or Trust Center) for a given need
Describe the four engagement models and the phases an implementation moves through
Explain how success is agreed, how changes are approved and how problems are escalated

Before the course

None. This course is open to anyone who wants to understand how Moraph works.
A Moraph client or partner account if you want your progress and completion recorded.

Module 1: What Moraph is (34 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
What Moraph does	Reading 9 min	Describe the industries Moraph serves and why their software must not fail Explain the three principles behind how Moraph builds and runs technology Find a Moraph product or managed platform in the solutions catalog	Reading
The whole-stack model	Reading 9 min	Explain what "one accountable partner for the whole stack" means for a client Tell a Moraph software service from a managed platform and a professional service Read a service's kind, status, region and environment in the Moraph Portal	Reading
How Moraph is organized and works around the clock	Reading 10 min	Name Moraph's six business units and what each one does Explain how follow-the-sun operations hand work from region to region Describe what the Network, Security and Technical Assistance Centers do	Reading
Module 1 knowledge check	Assessment 6 min	Check your understanding of what Moraph offers and how it is organized Apply the whole-stack model to a realistic situation	5 questions · pass mark 70% · unlimited attempts

Module 2: The Moraph client platform (38 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
The client platform at a glance	Reading 10 min	Name the seven sites of the Moraph client platform and what each one is for Explain which sites use your Moraph client account and which are public Move between the sites with single sign-on	Reading
Where to go for what	Reading 10 min	Choose the right Moraph site or contact for a question, problem or request Decide whether to check the status page, raise a ticket, or both Report a security vulnerability or suspected incident through the right route	Reading
Practical: route a week of requests	Practical exercise 12 min	Decide where each of several realistic requests belongs on the Moraph client platform Recognize which requests need a support ticket, and at what severity	Practical exercise with a checklist
Module 2 knowledge check	Assessment 6 min	Check that you can choose the right Moraph site for a need Check your understanding of accounts and sign-in across the platform	5 questions · pass mark 70% · unlimited attempts

Module 3: How an engagement runs (54 min)

Lesson	Type and time	Learners will be able to	Activity and assessment
Engagement models and how organizations buy	Reading 10 min	Describe Moraph's four engagement models and when each one fits Explain what drives a quotation and how recurring and one-time charges differ Recognize the purchasing routes available and what a proposal contains	Reading
The phases of an engagement	Reading 12 min	Name the seven phases of a Moraph implementation in order Describe what Moraph does, what your organization provides and the agreed outcome of each phase Follow an implementation's progress and your actions in the Moraph Portal	Reading
Working together: roles, success, change and escalation	Reading 11 min	Describe the roles Moraph needs from your organization during an engagement Explain how success measures, acceptance criteria and service levels are agreed Follow change control and the escalation path during a project and in live service	Reading
Module 3 knowledge check	Assessment 6 min	Check your understanding of engagement models and phases Apply change control and escalation to realistic situations	5 questions · pass mark 70% · unlimited attempts
Final assessment	Assessment 15 min	Show that you understand what Moraph does, how the client platform fits together and how an engagement runs Apply that understanding to realistic situations	12 of 18 questions · pass mark 80% · 3 attempts

Completing the course

Every lesson must be completed: reading lessons are marked complete by the learner, exercises when every checklist item is confirmed, and assessments only when passed. Completing the course issues a certificate of completion with a verification code.