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Working with Moraph managed platforms

Understand how a Moraph managed platform engagement works, from the split of responsibilities and the configuration baseline to change requests, incidents, service reviews, licensing and exit.

Practitioner2 hr 24 min12 lessonsFor Administrators, Implementation partnersCertificate of completion

Lesson plan (printable)

About this course

Moraph resells, implements and runs third-party platforms as managed services, among them Okta for Identity Access Management, Smarsh for Communication Archiving, CrowdStrike Falcon for Endpoint Detection & Response, SailPoint for Identity Governance and ServiceNow for Federal Service Management. In each one, three parties share the work: the vendor runs the platform, Moraph configures and operates your use of it, and your organization makes the policy, access and risk decisions.

This course explains how that arrangement works in practice. You will learn to read the responsibilities table for your service, take part in onboarding, approve and maintain a configuration baseline, use change requests and exceptions, handle incidents and vendor outages, and get the most from service reviews, licensing discussions and, when the time comes, exit. Examples use fictional organizations and data.

What you’ll be able to do

  • Explain what Moraph, the platform vendor and your organization each own in a managed platform service
  • Read a responsibilities table and use it to decide who acts on a request, an incident or a decision
  • Prepare your organization for onboarding and approve a configuration baseline with confidence
  • Raise, approve and check change requests and exceptions through the agreed change process
  • Handle incidents and vendor outages, including what Moraph escalates to the vendor and what stays with you
  • Get value from the monthly service review and plan for licensing changes and the end of the service

Skills you’ll gain

  • Shared responsibility models
  • Configuration baselines
  • Change control
  • Incident escalation
  • Service governance
  • Vendor and licence management

Before you start

  • You are, or will be, a named contact, approver or administrator for a Moraph managed platform service
  • Your account belongs to your organization in the Moraph Portal, so you can raise tickets at every severity
  • You have completed Moraph foundations or know how Moraph Support severities work
  • Recommended first: Moraph foundations: technology for high-stakes work

Syllabus

3 modules · 7 readings · 1 practical exercise · 4 assessments

  1. Module 1How a managed platform engagement works

    1. Reading: Three parties, one serviceReading · 10 min
    2. Reading: Reading a responsibilities tableReading · 12 min
    3. Assessment: Module 1 knowledge checkAssessment · 8 min

  2. Module 2Onboarding and the configuration baseline

    1. Reading: Onboarding a managed platformReading · 12 min
    2. Reading: Configuration baselines and exceptionsReading · 12 min
    3. Assessment: Module 2 knowledge checkAssessment · 8 min

  3. Module 3Running the service day to day

    1. Reading: Change requests and approvalsReading · 12 min
    2. Reading: Incidents and vendor escalationReading · 14 min
    3. Reading: Service reviews, licensing and exitReading · 13 min
    4. Practical exercise: Practical: route a week of service eventsPractical exercise · 15 min
    5. Assessment: Module 3 knowledge checkAssessment · 8 min
    6. Assessment: Final assessmentAssessment · 20 min

What completion gives you

Complete every lesson and pass each assessment to complete the course. You then get a completion record in My learning, and a certificate of completion you can print or share, with a code anyone can check at academy.moraph.com/verify.

Completion is not certification

Course completion records and certificates of completion show that a person completed a Moraph Academy course. They are not a Moraph certification (which needs the certification exam), a professional license or an accreditation, and they do not authorize anyone to configure, operate, resell or support Moraph products on Moraph’s or anyone else’s behalf.

Course updates

  • Version 1 · · First published.